Transforming the Customer Relationship through Innovation

Business 4.0 – the fourth industrial revolution – is digitising energy. Beatrice Bigois, Managing Director of EDF Energy’s customer facing businesses, explains how the drivers of this trend are fundamentally changing the way the energy sector works and changing customer expectations of energy companies. Beatrice gives examples of how energy companies like EDF Energy are transforming their culture, operations and services to stay relevant to customers. For more information visit: www.edfenergy.com/about/energy-innovation

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